January 2007

The 2006 Roll of Honour of 'eee' winners is as follows:

Any product providers or IFAs wishing to be involved with future e-Excellence Surveys should contact Ian McKenna on 020 7863 0863 or email ian.mckenna@ftrc.co.uk

October 2006

Information for advisers wanting to know more about providers Contract Enquiry Registration processes has been added to the site.  Visit the information for financial advisers section to see more.

August 2006

The 2007 e-Excellence Research prospectus is now available.  Any interested parties should contact us for a copy.

April 2006

The e-Excellence Research programme has elicited many favourable comments from the industry including:

"It's been good to see some credible independent measurement of such an important area for the industry...thanks for doing a good job" Ben Gunn, Managing Director - Life & Pensions - Friends Provident

"FTRC's detailed and robust research on Group Pensions ecommerce propositions from the main DC providers in the industry has proven to be invaluable in our e-commerce development cycle. It is a positive endorsement of FTRC that the key providers and advisers participate in the research and this significantly contributes to the value that it adds. The output from the research plays a significant role in our development decisions and future plans as we know that the elements of the research represent the key functions and services required by our customers. In addition, being able to see the detail on the proposition of other providers helps to ensure that we remain at the top of the pack." Manila McLean, Head of Group Pensions e-Commerce - Standard Life  

"The e-ratings have acted as a powerful catalyst, prompting us to improve our offering and thereby facilitating higher levels of customer satisfaction and efficiency". Trevor Matthews, Chief Executive Life & Pensions UK & Europe - Standard Life

January 2006

The 2005 programme of e-Excellence Surveys have now been completed.  Further information of the product areas covered and the nature of our research can be found on the e-Excellence pages of our site.

Any product providers or IFAs wishing to be involved with future e-Excellence Surveys should contact Ian McKenna on 020 7863 0863 or email ian.mckenna@ftrc.co.uk