| What providers say... |
| "Technology lies at the heart of our Corporate Pensions proposition and the F&TRC rating is vital in helping clients, potential clients and their advisers appreciate just how good that technology is." |
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Garry Morrison, Customer Services Director - Standard Life |
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| "The feedback we received from F&TRC helped us re-evaluate our internal structure and where we stood in the marketplace. We found the findings invaluable and have since made changes to our business proposition on the back of what we were told. The benefits that these changes have brought to our business have allowed us to deliver a better service to our customers and stay ahead of our competitors". |
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Clive Kornitzer, Chief Operating Officer - Abbey for Intermediaries |
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| "The F&TRC research has kick started a full Life eCommerce programme at LV= as it gives us the voices of a wide range of adviser firms and operations". |
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Steve Dyas, Portal Manager, Intermediary Sales Division - LV= |
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| "Your Proposition and Gap research is invaluable in providing almost every element needed to present a business case for new e-developments. It defines the areas where the services need to be enhanced and even more importantly the priority aspects. This provides the route map and requirements for our e-Business developments. In addition, your scoring process provides, in my view, the best objective external measure available of the progress providers are making with their eBusiness Proposition". |
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Chris Owen, Head of e-Business - AXA |
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| "It's been good to see some credible independent measurement of such an important area for the industry...thanks for doing a good job" |
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Ben Gunn, Managing Director - Life & Pensions - Friends Provident |
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| "F&TRC's detailed and robust research on Group Pensions ecommerce propositions from the main DC providers in the industry has proven to be invaluable in our e-commerce development cycle. It is a positive endorsement of F&TRC that the key providers and advisers participate in the research and this significantly contributes to the value that it adds. The output from the research plays a significant role in our development decisions and future plans, as we know that the elements of the research represent the key functions and services required by our customers." |
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Manila McLean, ex-Head of Standard Life's Group Pensions e-Commerce |
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| "The e-ratings have acted as a powerful catalyst, prompting us to improve our offering and thereby facilitating higher levels of customer satisfaction and efficiency". |
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Trevor Matthews, ex-Chief Executive Life & Pensions UK & Europe - Standard Life |
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| "As the Financial Services market evolves to better satisfy customer requirements technology becomes ever more important to the delivery of effective solutions. Given the rapid pace of market development, and increasing customer expectations, the F&TRC e-Excellence research provides a rigorous, thorough and objective framework to benchmark the quality of available solutions. As such it is indispensable for both providers and advisers." |
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Robert Wyllie, Market Director, Corporate Pensions - Scottish Widows |
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