FTRC

2011 e-Excellence Research

Launched in 2004, the e-Excellence programme utilises F&TRC's research to produce dedicated analysis to help providers understand to what extent their competitors are delivering e-enabled services and how these are meeting the needs of the intermediary sector.

e-Excellence research examines the e-commerce capabilities of leading providers, particularly in the area of servicing including client access to information and pre-population links. Our research examines providers' online facilities available to intermediaries, principally focussing on where e-commerce can deliver a specific advantage to providers'. Typically, e-Excellence research explores:

How well placed providers are to support intermediaries
Significant developments/changes in the industry, including new business models, regulatory changes, advice and working practices within the intermediary market place
Areas of key functionality intermediaries expect from an online service, both now and in the future
Extent of reuse of data in driving up new business processes and renewals
Depth of integration with third parties, e.g. sourcing systems/platforms and client management systems
How mobile communications and social media might affect future business activities

Click here to see the e-Excellence Process in more detail

Click here to see new developments in the e-Excellence Process for 2011

Who should participate in e-Excellence Research?

Companies looking to develop an existing online proposition
Companies intending to launch an e-enabled service in the future

What sets e-Excellence research apart?

One of the key differentiators which separate e-Excellence surveys from other e-commerce research, awards and ratings is that all providers are measured against the same objective scoring model for each particular product area. A provider either has a particular piece of functionality or they do not - we deliberately do not include any subjective measures.

Whilst there is a role for subjective research, our perspective is that this is already available from a plethora of different sources - this was one of the main drivers behind creating a process that delivered entirely objective benchmarks.

Click here for a thorough overview of e-Excellence Research

Click here to view the 2011 e-Excellence Timetable

As a result of our research, we are able to generate the following reports:

Market Analysis report providing extensive adviser feedback and tables collating the responses from all surveys received for more information click here

Competitor & Priorities report comprising the full Market Analysis report, the Top 5 Recommendations & Gap Analysis plus Direct Competitor Analysis for the Top 5 areas for more information click here

Example report (dummy) available on request

2011 e-Excellence Research Prospectus

Download our 2011 e-Excellence Research Prospectus

Click here to view our Adviser Software System scores